Is someone interested in a full time staff position at the hospital? I think they want to fill this in the next couple of weeks. Contact Max Burdge, netropic@u.washington.edu Here is the most recent job description. It's full time. 1. Programming responsibilities a. Develop web applications in both python/zope/plone and PHP/MySQL environments. Create content types, page templates, maintenance scripts and other tools for use with existing systems in both technology stacks. b. Collaborate with Administrator, Vice Chair, and other radiology web services team members on new and existing web-based projects. c. Keep abreast of best practices in the industry to learn new technologies for possible implementation of newly developed tools. d. Responsible for the full life cycle of an application, including requirements analysis, design, coding, unit testing and maintenance. e. Work to troubleshoot problems as identified by ticketing system and administrative coordinator. f. Responsible for configuring, operating and administering department web servers and backup systems. 2. Customer service responsibilities a. Respond to incoming customer service requests via UW Radiology Web Services ticketing system. b. Resolve incoming customer service requests if possible. c. Solicit customer feedback regarding the customer service experience using the appropriate tools. d. Escalate incoming customer service requests to appropriate personnel if unable to resolve. e. Maintain UW Radiology Web Services ticketing system, closing or resolving tickets in an appropriate manner. f. Maintain FAQ system to address common requests as identified by experience. 3. Training responsibilities a. Identify department-wide training needs based on customer service interactions. b. Create curricula to fill these needs. c. schedule, advertise and hold training sessions. d. implement system for assessing training outcomes. e. maintain FAQ system to support ongoing training.