---------- Forwarded message ---------- From: Stephanie Edlund-Cho <secho@uw.edu> Date: Fri, Nov 17, 2017 at 2:24 PM Subject: mHealth UW Global Group presents Isaac Holeman of Medic Mobile - Friday, Dec 8th To: "globalwach_news@uw.edu" <globalwach_news@uw.edu>, "mhealthwg@uw.edu" < mhealthwg@uw.edu>, "Global_WACh_Certificate@uw.edu" < Global_WACh_Certificate@uw.edu> *The** UW mHealth Global Group *invites you to an engaging presentation by Isaac Holeman, co-founder of Medic Mobile. *DESIGNING HUMAN-CENTERED BENEFICIARY FEEDBACK SYSTEMS FOR COMMUNITY HEALTH: **TECHNICAL, IMPLEMENTATION, AND ETHICAL CHALLENGE* *Friday, December 8th, 2017 * *11am – 12:30pm* *University of Washington Husky Union Building 238* For decades community health worker programs in lower income settings have stayed responsive to beneficiary experiences and feedback through a variety of channels. From "spot check" phone calls from quality assurance teams, to home visits by supervisors and more extended qualitative research, these programs have created substantive and sustained "feedback loops" with varying degrees of success. As digital tools become increasingly integral to how community health programs operate, these technologies are opening up new channels of communication with patients and families. While some experiments are small scale, others are large: the MomConnect initiative in South Africa has received thousands of compliments and complaints from it's half a million+ users, and UNICEF's community empowerment platform U-Report boasts millions of users worldwide. This talk will* explore technical, implementation and ethical challenges related to the design and evaluation of these under-studied systems.* Looking beyond relevant technologies (SMS, USSD, Android app supported household surveys), the talk will also* explore implementation challenges, the broader social and political stakes of seeking feedback, and handling complaints with care. * While highlighting broad opportunities for future research and development, the talk will be *grounded in concrete case studies from the speaker's ongoing work with the non-profit organization Medic Mobile*, whose open source toolkit is used by more than 15,000 health workers in over 20 countries. *About the Speaker:* Isaac Holeman's research and design work explores the practical and moral implications of human-centered design for global health equity. As co-founder and research lead at Medic Mobile, he helps design, build and study one of the world's more widely used open source software toolkits for community health. He recently completed a PhD in innovation studies as a Gates Scholar at the University of Cambridge. He's based in Seattle and you can find him on Twitter @isaacholeman. *For more information about mHealth Global, click **here* <http://depts.washington.edu/gwach/mhealth-global/>*.* *Supported by* *[image: cid:image006.png@01D35FA5.9F4BE4B0]* <https://nursing.uw.edu/research/programs/global/> *UW SON Center for Global Health Nursing * Contact hdau@uw.edu for questions [image: cid:image007.png@01D35FA5.9F4BE4B0] <http://www.globalwach.org/> Contact kpfiz1@uw.edu for questions _______________________________________________ mHealthWG mailing list mHealthWG@u.washington.edu http://mailman12.u.washington.edu/mailman/listinfo/mhealthwg
