The talk (in 30 minutes) will be livestreamed at https://meet.google.com/ath-yqem-owj, or by phone at +1 470-241-4852 with PIN: 997 635 986# On Tue, Nov 20, 2018 at 9:37 AM Philip Garrison <philipmg@cs.washington.edu> wrote:

Naveena's talk is today at noon!

*The Artful Integration of Digital Payments into Public Health Organizations in Rural Kenya*

*Abstract: *Globally, industry, government, and non-profit actors have been making concerted efforts to push the adoption of digital financial services (DFS) within complex organizations. This effort is motivated by the notion that DFS will support goals such as financial inclusion of workers, efficiency of operations, and organizational governance. We explore this premise through a qualitative study of how public health organizations in rural Kenya use digital payments to pay health workers, backdropped by ongoing issues with delayed and missing payments. Drawing from interviews with salaried and non-salaried health workers as well as staff of governmental and non-governmental organizations, we describe the articulation work---or ad hoc, corrective work---required to make bank and mobile money payments usable. We highlight how this work and workers' socioeconomic and salaried status impact perceptions of digital payments and the process of following up with payment issues. We complicate the prevalent narrative that digital payments support financial inclusion, efficiency, and governance, offering implications for the design of digital payment processes that must serve diverse individual and organizational stakeholders.

On Fri, Nov 16, 2018 at 2:52 PM Philip Garrison < philipmg@cs.washington.edu> wrote:

...

Please join us for the Change Seminar next week *Tuesday 9/20/2018* in *JHN 111*.

*Who:* Naveena Karusala, UW CSE *What:* The Artful Integration of Digital Payments into Public Health Organizations in Rural Kenya *When:* Tuesday, Nov 20th, 12-1pm *Where:* Johnson Hall 111

*Abstract:* Globally, industry, government, and non-profit actors have been making concerted efforts to push the adoption of digital financial services (DFS) within complex organizations. This effort is motivated by the notion that DFS will support goals such as financial inclusionof workers, efficiency of operations, and organizational governance. Weexplore this premise through a qualitative study of how public health organizations in rural Kenya use digital payments to pay health workers, backdropped by ongoing issues with delayed and missing payments. Drawing frominterviews with salaried and non-salaried health workers as well as staffof governmental and non-governmental organizations, we describe the articulation work---or ad hoc, corrective work---required to make bank and mobile money payments usable. We highlight how this work and workers' socioeconomic and salaried status impact perceptions of digital payments and theprocess of following up with payment issues. We ! complicat e the prevalent narrative that digital payments support financial inclusion, efficiency,and governance, offering implications for the design of digital payment processes that must serve diverse individual and organizational stakeholders.

*Bio:* Naveena Karusala is a Ph.D. student at the University of Washington’s Paul Allen School of Computer Science and Engineering. She graduated with a Computer Science degree from Georgia Tech in 2016. Naveena has engaged extensively in research projects in the area of human-centered computing and global development in the domains of health, gender, language, usability, and human-centered AI tools. She has conducted work in India, the United States, and Kenya. _______________________________________________ change mailing list change@change.washington.edu https://changemm.cs.washington.edu/mailman/listinfo/change

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